does not accept responsibility or liability for any reviews or responses. The opinions expressed in contributions are those of customers and properties and not of. will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. property partners should not post on behalf of guests or offer incentives in exchange for reviews. Reviews are most valuable when they are original and unbiased. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.Īll content should be genuine and unique to the guest. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They are also applicable regardless of the sentiment of the comment.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. We sometimes show external review scores from other well-known travel websites. If you like, you can sort and/or filter them (by time of year, review score, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.
emails, phone numbers or credit card info)
Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. All of them are deactivated by default, but you can activate them in our COOKIES CONFIGURATION section: take control and enjoy a personalized navigation on our page, with a step as simple and fast as checking the boxes you want.Each review score is between 1-10. The rest of cookies serve to improve our webpage, to personalize it based on your preferences, or to be able to show you advertising adjusted to your searches and personal interests. Therefore, they are the only cookies that will be active if you only press the ACCEPT button. Cookies can be of several types: technical cookies are necessary for our website to work, do not need your authorization and are the only ones we have activated by default. Some cookies are ours and others belong to external companies that provide services for our website.
A cookie is a small information file that is stored on your computer, smartphone or tablet every time you visit our website. Welcome to the basic information about the cookies on the website of the entity: CONCEPT & DESIGN HOTEL GROUP S.L.
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